Action queue
Copilot has 3 actions pending your approval — send pre-op packet to María L., book consult for Ahmet K., request CBC from Sang-min P.
3
Good morning, Dr. KawasakiCopilot ran 142 actions overnight · 138 sent · 4 escalated to you
Sun · Apr 19, 2026 · 09:14 GMT-5
Lead response time
–sec
▼ 31% vs last 30d
Lead → consult lift
–%
+12 pts this month
Open exceptions
–
2 ready for review
Coordinator hours saved
–h / wk
≈ 0.9 FTE redirected
Lead pipeline (last 24h)
12 hot · 4 warm
🇺🇸
María L. EN→ES
94
🇩🇪
Ahmet K. DE→TR
88
🇨🇦
Sang-min P. EN→KO
71
🇬🇧
James R. EN→ID
66
🇦🇺
Priya S. EN→TH
52
Exceptions to review
4 open
Anticoagulant within 7 days of surgery
María L. uploaded a med list including apixaban 5mg BID. Surgery scheduled in 4 days. Copilot held the pre-op confirmation message and surfaced this for surgeon review.
Translation confidence below threshold
Sang-min P. wrote in Korean using a regional dialect term for "tightness". Copilot's confidence was 84% (threshold 92%). Draft prepared, awaiting your sign-off.
Lab values outside expected range
Ahmet K. submitted CBC & metabolic panel. HbA1c 7.2 (uncontrolled). Copilot drafted a request for endocrine clearance and held surgical scheduling.
Overnight Copilot timeline
last 8h · 142 actions
02:14TRIAGE Auto-classified 5 inbound leads from marketplace. Routed 2 to high-intent queue, 3 to nurture.
03:01TRANSLATE Replied to Lucia M. in Italian (confidence 98.4%). Quoted from clinic price book; cited surgeon's 17-yr tummy tuck experience.
03:38PRE-OP Chased 3 patients for missing pre-op forms across 4 timezones. 2 returned signed forms within 90min.
04:52POST-OP Scored POD-3 wound photo for Hassan A. Verdict: healing within expected band. No escalation.
06:17ESCALATE Anticoagulant conflict detected for María L. — held auto-confirm; flagged for your review.
07:44PRE-OP OCR'd lab printout from Ahmet K. Parsed CBC + metabolic; HbA1c 7.2 flagged for endo clearance.
08:32TRIAGE 4 morning leads triaged before any human was at desk. Avg response: 71s.
7 unread · sorted by intent
María López1m
EN→ESQuestion about scarring near belly button…
Ahmet Kaya4m
DE→TRSieht der Chirurg meine Fotos vor der OP an?
Sang-min Park11m
EN→KO코 수술 후 회복 기간이 얼마나 되나요?
James Robinson23m
EN→IDHi! Just landed in Denpasar — is the airport pickup arranged?
Priya Sharma38m
EN→THCost difference between sleeve & bypass?
Lucia Marini1h
EN→ITPossiamo programmare una videochiamata?
Hassan Akhtar2h
EN→URPOD-4 photo attached — see anything concerning?
🇺🇸
María LópezTummy tuck inquiry · DOB 14-Jun-1988 · Phoenix, AZ
Hi! I'm interested in a tummy tuck after my second pregnancy. I'm in Phoenix and considering Bogotá based on a friend's recommendation. What's the all-in cost and what would the recovery look like?
¡Hola María! Gracias por contactarnos. Para una abdominoplastia post-embarazo, nuestro paquete todo incluido (cirugía, 2 noches de hospital, 5 noches de hotel de recuperación, traslados al aeropuerto y consultas de seguimiento) es de USD $5,400–$6,200 según la complejidad. La recuperación típica es de 10–14 días en Bogotá antes de volar. ¿Quieres que te envíe el paquete completo y agendemos una videoconsulta gratuita con la Dra. Vargas?
Hi María! Thanks for reaching out. For a post-pregnancy abdominoplasty, our all-inclusive package (surgery, 2 nights hospital, 5 nights recovery hotel, airport transfers, and follow-up consultations) runs USD $5,400–$6,200 depending on complexity. Typical recovery is 10–14 days in Bogotá before flying. Would you like me to send the full packet and schedule a free video consult with Dr. Vargas?
Sí, me interesa mucho. Una pregunta — tengo una cicatriz pequeña cerca del ombligo de la cesárea, ¿se puede integrar o quedará separada?
Yes, very interested. One question — I have a small scar near my belly button from my C-section, can it be integrated or will it remain separate?
¡Buena pregunta! En la mayoría de las abdominoplastias completas, la Dra. Vargas reposiciona el ombligo y normalmente integra cicatrices pequeñas existentes en la nueva línea de incisión inferior, dejándolas casi imperceptibles. La cicatriz junto al ombligo suele tratarse al mismo tiempo. Si compartes una foto de la zona (puedes adjuntarla aquí), la Dra. Vargas la revisará personalmente antes de tu videoconsulta.
Great question! In most full abdominoplasties, Dr. Vargas repositions the navel and typically integrates small existing scars into the new lower incision line, making them nearly imperceptible. The scar next to the navel is usually addressed at the same time. If you'd like to share a photo of the area (you can attach it here), Dr. Vargas will review it personally before your video consultation.
Confidence 96.4%
AK
Ahmet Kaya Hot lead
Hair transplant · 3500 grafts·
🇩🇪 Munich → 🇹🇷 Istanbul·
4m ago via Marketplace
88
conv score
High intent
Budget specified
Date flexible
Predicted outcome
82% likely to book consult within 7 days at base price. 61% likely to convert to surgery within 60 days.
Why Copilot scored this 88
Stated graft count (3500) — signals research-stage; converts at 2.4× baseline.
Asked about flight package — logistics question is the strongest single conversion signal in our model.
Munich → Istanbul corridor historically converts 1.6× the network mean.
Lead arrived Tuesday 09:43 CET — weekday business-hours leads close 1.8× faster.
ML
11/15
tasks complete
✓
Intake form signed
14-page bilingual intake submitted by patient.
2d agocopilot
✓
Photos uploaded
Front, profile, oblique. AI-checked for lighting & framing — passed.
2d agocopilot
✓
Travel docs verified
Passport valid 3+ yrs. Return flight 28 Apr confirmed.
1d agocopilot
✓
Lab panel ordered
CBC + BMP + coag + βhCG sent to Quest Phoenix.
1d agocopilot
⟳
Lab results parsing
PDF received 14m ago. Vision model OCR'd 27 values; parsing in progress…
nowcopilot · auto
!
Anticoagulant conflict
Apixaban 5mg BID present in med list. Surgery in 4d — needs surgeon-approved washout plan.
heldawaiting Dr. Vargas
✓
Pre-op video consult
30 min with Dr. Vargas. Auto-scheduled across 3-tz overlap.
3h agocopilot
✓
Anesthesia screening
ASA II. No prior anesthetic complications.
3h agocopilot
⋯
Recovery hotel booking
3 candidate hotels matched to patient prefs (non-smoking, near clinic, female-friendly). Drafting confirmation…
nowcopilot · pending approval
○
Companion travel docs
Awaiting husband's passport upload. Reminder scheduled for tomorrow 10:00 GMT-7.
scheduledcopilot
✓
Airport pickup arranged
Driver Carlos R. assigned. Plate/photo will be sent to patient 24h pre-arrival.
5h agocopilot
✓
Pre-op packet sent
Bilingual PDF: meds to stop, fasting window, what to pack, post-op expectations.
2d agocopilot
○
Day-before check-in call
Voice agent will call Mon 22 Apr 18:00 patient-time. Confirms fasting, meds held, pickup plan.
scheduledcopilot · voice
○
Surgical consent (final)
DocuSign packet ready, will trigger post-anesthesia review.
scheduledcopilot
○
PCP handback packet
Pre-built summary for María's PCP back in Phoenix; sends 48h post-discharge.
scheduledcopilot
POD-4
Hassan A. · Hair transplant
07:14 patient-local
graft zone — uniform
scab #4 — normal size
Erythema
2.1 / 10
Edema
1.4 / 10
Discharge
none
Within expected POD-4 healing band. No signs of infection, graft loss, or excessive crusting. Illustrative: compares against the clinic’s own prior cases of the same type. No such case history exists yet. No escalation needed.
Pain trajectory · Hassan A.
Hassan's reported pain
Expected band (n=412)
Pain trajectory normal. Drop from POD-2 was steeper than median (good prognostic). Copilot has scheduled the next check-in for POD-7 and is monitoring for divergence.
ESCALATED
Carla J. · Tummy tuck · POD-6
11m ago
elev. erythema · 14mm halo
Erythema 6.8/10Discharge: serosanguineousOut-of-band POD-6
Wound check submitted at POD-6 shows elevated erythema with a 14mm halo around suture line, light serosanguineous discharge, and patient-reported temp of 37.8°C. Copilot ranked this #1 priority across the network this morning.
Copilot proposed (held): (1) page on-call surgeon, (2) request labs (CBC + CRP), (3) schedule same-day video review, (4) draft empiric oral abx prescription pending surgeon decision. Awaiting your approval — this is not auto-actionable in current autopilot tier.
Live call · 02:14 elapsed
Inbound voice call · +49 89 ••••
Ahmet K. called the clinic main line at 03:14 patient-local (after-hours). Copilot's voice agent picked up in his preferred language (Turkish), greeted him, and is now answering questions about hair transplant scheduling.
Live transcript (auto-translated)
00:02
Hello, this is Aylin from Istanbul Aesthetic Center. Just to let you know, I'm an AI care coordinator — a human reviews anything clinical. How can I help you today?
Merhaba, ben İstanbul Estetik Merkezi'nden Aylin. Bilginize, ben bir yapay zeka koordinatörüyüm — klinik konuları bir insan inceler. Size nasıl yardımcı olabilirim?
00:11
Hi, I'm Ahmet — I just sent a message earlier. I wanted to ask if I can do the surgery on April 28 instead of May 4? I have a friend traveling with me who can only come that week.
Merhaba, ben Ahmet — daha önce mesaj gönderdim. 4 Mayıs yerine 28 Nisan'da ameliyat olabilir miyim diye sormak istedim. Yanımda gelecek bir arkadaşım var, sadece o hafta gelebiliyor.
00:24
Of course, let me check Dr. Yılmaz's schedule. April 28 morning is open. I'll hold that slot tentatively and confirm with Dr. Yılmaz first thing tomorrow — your booking is non-binding until he signs off. Is morning OK for you?
Tabii ki, Dr. Yılmaz'ın takvimini kontrol edeyim. 28 Nisan sabahı uygun. Bu randevuyu geçici olarak tutuyorum ve yarın sabah Dr. Yılmaz ile teyit ediyorum — onay verene kadar bağlayıcı değil. Sabah sizin için uygun mu?
00:38
Yes, morning is fine. Also — I take metformin for prediabetes. Is that a problem?
Evet, sabah uygun. Bir de — şeker hastalığı için metformin alıyorum. Sorun olur mu?
00:51
That's a clinical question I shouldn't answer myself, but I'll have Dr. Yılmaz address it directly when he reviews the slot tomorrow. Most patients on metformin don't need to stop it for hair transplants, but he'll want to confirm based on your latest HbA1c. Could you upload your most recent lab results when we hang up? I'll text you a secure link.
Bu kendim yanıtlayacağım klinik bir soru değil, ama Dr. Yılmaz yarın slotu incelediğinde size doğrudan söyleyecektir. Metformin alan hastaların çoğunun saç ekimi için ilacı bırakması gerekmez, ama son HbA1c değerinize göre teyit etmek isteyecektir. Telefonu kapatınca en son lab sonuçlarınızı yükler misiniz? Size güvenli bir link mesaj atacağım.